How to Find a Great Eye Doctor

Most of us have no clear idea how to find a doctor who will take great care of us. To start with, most people confuse "eye care" with "customer service". Many people think great eye care means not waiting more than 5 minutes to start the exam, the exam time is quick, they walk out with "in-stock" contact lenses, and their glasses are ready in an hour. In fact, those are just examples of great customer service, NOT great eye care. Great eye care is more difficult to determine. People usually start their search for a great eye doctor by looking at their insurance provider lists, getting recommendations from family and friends, doing website searches, and looking at online reviews.

I recommend that people call around to different offices ready to talk about their specific eye/vision needs and concerns, and ask specific questions to determine if this doctor is the best doctor to address your needs. When you call, you should get a receptionist who is eager to help you make that decision and who asks YOU questions to figure out what your specific needs and concerns are. You can usually tell quite easily when someone is reaching out to take great care of you vs. someone who merely answers the typical questions like: "Do you take my insurance?" or "How much do you charge for X?" or "Where are you located?" with a monotone, unenthusiastic, "just doing their job" attitude.

The purpose of your asking questions is to find out how knowledgeable and experienced the doctor is with YOUR specific eye and vision needs. You want a doctor who will be an expert with YOUR eyes and take great care of YOUR eyes. A highly recommended doctor who isn't an expert in YOUR eye/vision problems is NOT going to give YOU great eye care. For example, if you have a personal or family history of an eye disease like glaucoma or macular degeneration, you should ask the receptionist if the doctor has the latest technology equipment to detect those diseases, and if the doctor has a lot of experience treating those diseases.

If you want to be fit with contact lenses, you should let the receptionist know if you have astigmatism or if you need glasses to see things up close. You should ask if the doctor is a true contact lens specialist and keeps up with the latest materials and designs, not just someone who fits some contact lenses.

If you have had a sudden change in your vision, you should be seen immediately, not "next week" because the doctor's schedule is "too busy now". Likewise, if your eyes are red, irritated, and sensitive to light, you should be seen immediately. This is not about customer service. This is about great doctoring.

You are not a mere CUSTOMER...you are our PATIENT. We are not a "fast food" optical where the priority is maximizing profits from high volume, low cost minimum eye care for CUSTOMERS. We pride ourselves on thoughtful, caring, individualized eye care. We try to provide great customer service too, but our priority is always great patient care.

When you come here, we will listen to you describe your problem and then we will ask questions so we can understand more specifically what you are experiencing. Then we will perform a lot of tests, explaining what they are for as we go thru them. Dr. Jeruss will then go over the test results in detail with you so you can be assured that we have systematically and thoroughly looked for any abnormalities. He will then present various options objectively, and help you decide which option is best for you at this time.

You want to walk out of the office KNOWING that you have received great eye care. We'll make sure that happens.

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